Terms of service

Terms and Conditions
For further information on our products or to place an order, please contact us directly by phone on 1.860.361.6830 or email at studio@dumaismade.com. 

PRODUCT

FINISHING
While we strive to represent each item as accurately as possible, please allow for slight variations in size, texture and glaze finishing. 

Due to the organic nature of our materials and process, we cannot guarantee our finished products will be an exact match of the photographs on our website. If you’re at all uncertain, please do not hesitate to get in touch for additional information. 


FIXTURES
All table and floor lamps are wired using UL Listed components. 

Please follow the lamp wattage recommendations listed in each lamp description. We do not recommend wattage over 75-watts in our pendants, table or floor lamps, and wattages over 40 watts in our sconces. 

Any damage to our lamps, parts and shades caused by the improper use of lamps is not under the responsibility of DUMAIS MADE. Plastic wrap should be removed from lamp shades prior to use.



ORDERS

The following payment methods are accepted for all orders: bank check, wire transfer or credit card.

IN-STOCK
In-stock pieces will ship within 7 to 10 business days unless otherwise noted at time of order.


MADE TO ORDER
All made to order pieces require a full payment before the work commences. 

The lead time on made to order pieces is at least 8 to 10 weeks and is dependent on the complexity and size of the piece. Lead times begin once payment has been received and an order confirmation has been issued.


CUSTOM
All custom pieces require a full non-refundable deposit, which must be paid before work commences. 

The lead time on custom orders is at least 8 to 10 weeks and is dependent on the complexity and size of the order. Lead times begin once payment of the deposit has been received and an order confirmation has been issued. 

We aim to ship our custom pieces within the lead time specified at the time of order, but please be aware that lead times can vary due to unforeseen production constraints. 

Any balances accumulated during the order are due upon pick-up or prior to shipment. 


SHIPPING

DELIVERY
As a service to our customers, Dumais Made will arrange the shipping of orders via one of our preferred carriers. All charges are PROFORMA and will be included on the final balance due notice.

If the customer chooses to manage their freight and delivery, Dumais Made must be notified of the specific details of the movement. All product is moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client's agent may trigger sales tax responsibility at that location.

Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in transit is the owner’s, and all claims for freight damage must be made within 72 hours of receipt.

If a customer selects their own freight carrier, freight claims must be filed directly with the chosen carrier. 

Dumais Made is not responsible for a customer’s own or third-party freight damage and claim.

 

RECEIPT OF PRODUCT
Dumais Made highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. 

All crated goods must go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible for noting any damage and assisting the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.

A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless an exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact the showroom of purchase immediately.

If the driver must “drop and dash,” the receiver should note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. 

Full inspection must occur within 48 hours of delivery, and all freight claims must be filed within 72 hours.

 

INSPECTION OF PRODUCT
Inspect the cartons or crates carefully. Check to see if the ShockWatch™ and or Tip-N-Tell indicators are activated, if applicable. If there is any visible damage to the packaging or the indicator is activated, note it on the BOL. 

Take photos of any damage to the packaging. This is necessary to resolve damage claims.

Inspect the Dumais Made branded tape seal. If it is not intact or it is covered over, you should assume the package has been tampered with. Note this on the BOL.

Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and boxes should always be unpacked in your presence. NEVER discard the original packaging until satisfied with the delivery.

If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products. 

Dumais Made must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.

All claims should be reported to the Shipping and Receiving Associate at Dumais Made.

 

PRODUCT QUALITY & IN-TRANSIT DAMAGE REPORTING
Products are inspected by us prior to release to ensure that the order is in good condition, complete, and ready for shipment.

The carrier is responsible for a complete inspection of the products at the point of origin. 

Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. 

Inspection of the boxed or crated products is limited to the exterior of the packages. Exceptions must be noted, and the packages must be opened at once if the condition of the cartons or crates appears compromised.

Only attempt a return after first having obtained written authorization from Dumais Made. Dumais Made will not accept returns without prior written approval.

Please include the Sales Order Return Number with the returned product(s).

 

STORAGE FEES
Dumais Made is able to store your order free of charge for no greater than 30 days. 
After 30 days, your order is subject to a $25 per day charge for extended storage. This must be paid prior to delivery.

 

FORCE MAJEURE
All quoted completion and delivery dates are estimates only. 

Dumais Made and their partner shippers shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond reasonable control including, but not limited to:

  1. government action, war, riots, civil commotion, embargoes or martial laws,
  2. our inability to obtain necessary materials from its usual sources of supply, 
  3. shortage of labor, raw material, production or transportation facilities or other delays in transit, 
  4. labor difficulty involving employees of Dumais Made or others, 
  5. fire, flood or other casualties, 
  6. or other contingencies of manufacture or shipment.

In the event of any delay in Dumais Made’s performance due in whole or in part to any cause beyond Dumais Made’s reasonable control, Dumais Made shall have such additional time for performance as may be reasonably necessary under the circumstances.


Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

 

RISK OF LOSS
Delivery of goods to the carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer's. 

Any claim by Buyer against Dumais Made or carrier for shortage or damage occurring prior to such delivery must be made in writing within seventy-two (72) hours after receipt of shipment and accompanied by an original transportation bill signed by the carrier noting that the carrier received the goods from Dumais Made in the conditions claimed. 

All deliveries are subject to the accompanying Freight Receiving Rules.


REFUND POLICY
Because of the handmade nature of our products, we are not able to offer returns. 
However, if an item has been damaged in transit, please consult the relevant sections of our Shipping Policy.