TERMS OF SERVICE
For further information on our products or to place an order, please contact us directly by phone on +1.212.620.7720 ex. 209 or email at firstname.lastname@example.org.
While we strive to represent each item as accurately as possible, please allow for slight variations in size, texture and glaze finishing. Due to the organic nature of our materials and process, we cannot guarantee our finished products will be an exact match of the photographs on our website. We will not ship anything that does not meet our standards. If you’re at all uncertain, please do not hesitate to get in touch for additional information.
In-stock items will ship within 7 to 10 business days unless otherwise noted at time of order.
The lead time on custom orders is at least 8 to 10 weeks and is dependent on the complexity and size of the order.
All custom orders require a 50% non-refundable deposit, which must be paid before work commences. Lead times begin once payment of the deposit has been received and an order confirmation has been issued. We aim to ship our custom pieces within the lead time specified at the time of order, but please be aware that lead times can vary due to unforeseen production constraints. Balances are due upon pick-up or prior to shipment.
The following payment methods are accepted for custom orders: bank check, wire transfer or credit card.
Unfortunately, because of the handmade nature of our products, we are not able to offer returns.
Shipping costs on all orders are estimates. Costs will be finalized prior to shipping the order and collection of balance due. These costs may be subject to change.
We guarantee that merchandise is completely intact and fully functional when packaged and shipped. Any damages that have occurred during shipping must be documented with photographs, which must be sent along with your claim to DUMAIS MADE within 48 hours of receipt or we cannot assume responsibility. Merchandise must also remain in its original packaging.
All our orders can be shipped internationally. However, products are only compliant with US standards and safety ratings and we cannot guarantee they will function under different conditions. We are also not responsible for any damage or harm caused by use of products outside the US.
All table lamps are wired per US s using UL Listed components and sockets that are rated up to 200 watts.
Please follow the lamp wattage recommendations listed in each lamp description. We do not recommend wattage over 75-watts in our pendants, table or floor lamps, and wattages over 40 watts in our sconces. Any damage to our lamps, parts and shades caused by the improper use of light lamps is not under the responsibility of DUMAIS MADE. Plastic wrap should be removed from lamp shades prior to use.